It is of great importance to us that our customers’ opinions are heard. Should you have a question, inquiry or problem, we request that you contact us in writing by filling in our forms. We will do our utmost to respond and resolve your inquiry as soon as possible. Please report a problem, question or request to our customer service only once, as this will greatly speed up the time it takes to process your case.
Thank you for your cooperation!
Please complete the form corresponding to your parcel tracking number.
UC parcel inquiry form
UB parcel inquiry form
ECSCCA parcel inquiry form
LA parcel inquiry form
PNLUC parcel inquiry form
ECSC00AA parcel inquiry form
ECSC00AAGR parcel inquiry form
PBLUC parcel inquiry form
Before filling out our form, please read the following useful information about packages starting with UC
After arrival at the Post Office, they are delivered to a letterbox based on the address data on the package (in a non-registered manner), or they ensure collection at a local post office if the size does not allow for delivery to the letterbox. At the post office, you can personally ask in the escrow management if there is a letter/package received to your name and address, they cannot help based on the UC package ID.
From when can the package be searched at the local post office?
If the shipment has arrived in the destination country, you can search for the shipment at the delivery post office of the address. If the status of the package changes to “Arrived at local delivery center”, the package can be searched from the following 10th day.
What do you need to know about identification shipments with the beginning UC?
The delivery service associated with the UC ID shipment is a so-called semi-tracked service. In this case, the last tracking event is the arrival of the parcel in the destination country, so the parcel must be searched for at the local post office of the address. We would like to inform you that there is no record of the shipment with the UC identification, it cannot be found in the tracking system of the national post office of the destination country. The delivery method of the parcel does not include tracking within the given country.
How long does the post office store the package?
The post office stores the items for a specified period, after which they are returned to the sender. Please inquire about the exact storage time at your country’s national post office.
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered.
In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
After arrival at the Post Office, they are delivered to a letterbox based on the address data on the package (in a non-registered manner), or they ensure collection at a local post office if the size does not allow for delivery to the letterbox. At the post office, you can personally ask in the escrow management if there is a letter/package received to your name and address, they cannot help based on the UB package ID.
From when can the package be searched at the local post office?
If the shipment has arrived in the destination country, you can search for the shipment at the delivery post office of the address. If the status of the package changes to ” Received by local delivery company “, the package can be searched from the following 14th day.
What do you need to know about identification shipments with the beginning UB?
The delivery service associated with the UB ID shipment is a so-called super economy service. In this case, the last tracking event is the arrival of the parcel in Hungary, so the parcel must be searched for at the local post office of the address. We would like to inform you that there is no record of the shipment with the UB identification, it cannot be found in the tracking system of the national post office of the destination country. The delivery method of the parcel does not include tracking within the given country.
How long does the post office store the package?
The post office stores the items for a specified period, after which they are returned to the sender. Please inquire about the exact storage time at your country’s national post office.
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered.
In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
After arrival at the Post Office, they are delivered to a letterbox based on the address data on the package (in a non-registered manner), or they ensure collection at a local post office if the size does not allow for delivery to the letterbox. At the post office, you can personally ask in the escrow management if there is a letter/package received to your name and address, they cannot help based on the ECSCCA package ID.
From when can the package be searched at the local post office?
If the shipment has arrived in Hungary, you can search for the shipment at the delivery post office of the address. If the status of the package changes to “Arrived at local delivery center”, the package can be searched from the following 7th day.
What do you need to know about identification shipments with the beginning ECSCCA?
The delivery service associated with the ECSCCA ID shipment is a so-called semi-tracked or siper economy service. In this case, the last tracking event is the arrival of the parcel in Hungary, so the parcel has to be searched for at the local post office of the address. We would like to inform you that there is no record of the shipment with the ECSCCA identification you have provided, it cannot be found in the tracking system of the national post office of the destination country. The delivery method of the parcel does not include tracking within the given country.
How long does the post office store the package?
In the case of international shipments arriving in Hungary from abroad, up to 15 working days from the day following the day of arrival at the postal service point.
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered.
In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
Please be advised that the Serbian Post and the Serbian customs authority have introduced a new automated customs clearance system, based on electronic data processing and advance customs procedures.
While the purpose of this system is to streamline and modernize customs processes in the long term, temporary processing delays may occur during the transition period, which may result in an extension of the customs clearance time for parcels.
Consequently, the delivery of shipments may take longer than usual, and updates in the tracking system may also be delayed.
We kindly ask for your patience and understanding during this transitional period.
Where should I report if only part of the products have arrived / the product is not of good quality / does not work?
If there is a problem with the product, it must be reported to the Sender or online store from which the product was ordered. The delivery companies are responsible for the delivery of the package, complaints about the ordered product or goods should be addressed to the Sender or online store.
What do you need to know about identification shipments with the beginning ECSC00AA?
The delivery service associated with ECSC00AA ID have full tracking. Before the package is delivered, the Recipient receives a notification via SMS. In case of unsuccessful delivery, the delivery will be attempted 2 more times. After 3 unsuccessful deliveries, the package will be stored for 3 weeks. During this time, you can apply for the package, and the courier company will deliver it at the agreed time.
How long does the post office store the package?
If the parcel has been delivered unsuccessfully three times, it is possible to apply for the package up to 3 weeks after the 3rd failed delivery. For more information, please contact NTC Logistics. https://www.ntclogistics.me/kontakt.php
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered. In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
The shipping company is ELTA Courier. For any data changes, delivery information, or shipping-related inquiries, please contact our shipping partner directly, provided that the status of your parcel is already visible in the ELTA tracking system: https://www.elta.gr/en/contact
Where should I report if only part of the products have arrived / the product is not of good quality / does not work?
If there is a problem with the product, it must be reported to the Sender or online store from which the product was ordered. The delivery companies are responsible for the delivery of the package, complaints about the ordered product or goods should be addressed to the Sender or online store.
What do you need to know about identification shipments with the beginning ECSC00AAGR?
Parcels with tracking numbers starting with ECSC00AAGR come with full tracking. If home delivery has been requested, the recipient will receive an SMS notification about the delivery. In case of a failed delivery attempt, the courier will make one more attempt. If the second delivery attempt is also unsuccessful, the parcel can be collected in person starting from the following day.
How long does the post office store the package?
If the package has been delivered unsuccessfully twice, the parcel can be collected at the post office responsible for the recipient’s address for 12 days from the day following the second failed delivery attempt. For more information, please ELTA Courier.https://www.elta-courier.gr/
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered.In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
Before filling out our form, please read the following useful information about packages starting with RR
VIA Post. In the case of data changes, delivery information, or consultation regarding delivery, please consult with our delivery partner. http://viapost.com.mk/
Where should I report if only part of the products have arrived / the product is not of good quality / does not work?
If there is a problem with the product, it must be reported to the Sender or online store from which the product was ordered. The delivery companies are responsible for the delivery of the package, complaints about the ordered product or goods should be addressed to the Sender or online store.
What do you need to know about identification shipments with the beginning RR? The delivery service associated with RR ID have full tracking.
Before the package is delivered, the Recipient receives a notification via SMS. In case of unsuccessful delivery, the delivery will be attempted 2 more times. After 3 unsuccessful deliveries, the package will be stored for 3 weeks. During this time, you can apply for the package, and the courier company will deliver it at the agreed time.
How long does the post office store the package?
If the parcel has been delivered unsuccessfully three times, it is possible to apply for the package up to 3 weeks after the 3rd failed delivery. For more information, please contact VIA Post. http://viapost.com.mk/
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered. In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
Before filling out our form, please read the following useful information about packages starting with PNLUC
Hungarian Post. In the case of data changes, delivery information, or consultation regarding delivery, please consult with our delivery partner. https://posta.hu/ugyfelszolgalat
Where should I report if only part of the products have arrived / the product is not of good quality / does not work?
If there is a problem with the product, it must be reported to the Sender or online store from which the product was ordered. The delivery companies are responsible for the delivery of the package, complaints about the ordered product or goods should be addressed to the Sender or online store.
What do you need to know about identification shipments with the beginning PNLUC?
Shipments with identifiers beginning with PNLUC have full tracking. The delivery of the shipment is attempted by Magyar Posta one time at the address (at the house), by means of the letterbox, up to the size limit of 324x229x24 mm. If the size of the shipment exceeds 324×229×24 mm, then Magyar Posta leaves a notification for the addressees by means of the letterbox about the arrival of the shipment, in which it informs the addressee at which post office and within what time interval the shipment received for him/her can be collected.
How long does the post office store the package?
In the event of unsuccessful delivery, the deliverer leaves a paper-based notification in the Recipient’s mailbox. The Recipient may collect the shipment at the indicated post office on the basis of the notification placed in the mailbox, until the deadline indicated on it.
The post office stores the shipments for 5 working days calculated from the unsuccessful delivery.
When does Magyar Posta not store the parcel?
In the case of an undeliverable shipment, Magyar Posta, according to the legal regulations and postal operating procedures, returns the shipment immediately to the Sender, and in this case does not provide a 5 working day storage period.
The most common reasons for undeliverability are: the incorrectly provided or non-existing address, the addressee is unknown at the provided address, the addressee has moved, as well as the absence of a mailbox or its inaccessible condition.
For more detailed information, please contact the Customer Service of Magyar Posta https://posta.hu/ugyfelszolgalat or the delivering post office according to the address of delivery.
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered. In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
Hungarian Post. For data modification, delivery-related information, or any consultation regarding the shipment, please contact our delivery partner: https://posta.hu/ugyfelszolgalat
Where should I report if only part of the products has arrived / the product is of poor quality / does not work?
If there is an issue with the product, it must always be reported to the sender or the online store from which the product was ordered. Delivery companies are responsible only for the delivery of the parcel; any complaints regarding the ordered product or goods should be addressed to the sender or webshop.
What should you know about shipments with tracking numbers starting with PBLUC?
Shipments with tracking numbers beginning with PBLUC have full tracking. Parcels are delivered by Hungarian Post, with two delivery attempts made free of charge to the address specified in the shipment details. If the first delivery attempt is unsuccessful, the parcel will be held at the post office, provided that the sender has requested this additional service. The storage period selected by the sender may be 5 or 10 working days, and the addressee will receive notification. If the addressee does not collect the parcel during the storage period and does not request redelivery, Hungarian Post will attempt the second delivery after the storage period has expired. If the sender has not requested the storage service, Hungarian Post will attempt redelivery on the next working day.
If the second delivery attempt is also unsuccessful, the parcel will be returned to the sender.
The primary notification channel is email. If no email address is available in the system, notification will be sent via SMS.
How long does Hungarian Post store the parcel?
See: under the question What should you know about shipments with tracking numbers starting with PBLUC?. For more detailed information, please contact Magyar Posta customer service at https://posta.hu/ugyfelszolgalat or the delivery post office responsible for the destination address.
When is the parcel not stored by Hungarian Post?
In the case of undeliverable shipments, Hungarian Post, in accordance with legal regulations and postal procedures, will return the shipment immediately to the sender, and no storage period will be provided.
The most common reasons for undeliverability are: incorrect or non-existent address, the addressee is unknown at the given address, the addressee has moved, or the absence or inaccessibility of a mailbox.
For more detailed information, please contact Hungarian Post customer service or the local delivery post office.
What happens if the parcel is not collected on time?
If two delivery attempts are unsuccessful, Hungarian Post will return the parcel to the sender. In the case of a returned shipment, our company is unable to track the parcel or access its status; therefore, restarting the delivery process is not possible. The product must be reordered. In such cases, you must notify the online store that the parcel has been returned, and the refund will be processed according to the webshop’s Terms and Conditions.
