It is of great importance to us that our customers’ opinions are heard. Should you have a question, inquiry or problem, we request that you contact us in writing by filling in our forms. We will do our utmost to respond and resolve your inquiry as soon as possible. Please report a problem, question or request to our customer service only once, as this will greatly speed up the time it takes to process your case.
Thank you for your cooperation!
Send your request in case of UA or UC parcel tracking number
Important informations! When your tracking number starts UA or UC, you received a Semi-Tracked parcel tracking service. This means you will be able to follow your parcel until it’s in the destination country. We recommend to find your package at your local Post Office. Orders from China may take 10- 15 days to be delivered from the time it arrives to the logistic center in Hungary!
Send your request in case of UB parcel tracking number
Important informations! When your tracking number starts UB you received a Super- Economy parcel tracking service. This means you will be able to track your parcel until it arrives to the Hungarian logistic center. With this conditions, orders from China take longer time to be delivered. This possibly be 6- 8 weeks from the time it arrives to Hungary!
Send your request in case of ECSCCA parcel tracking number
Important informations! If your tracking number starts ECSCCA you did NOT received a Full-Tracked parcel tracking service. Which means you will be able to follow your parcel until it arrives to the Hungarion logistic center. We advise you to find your package at your local Post Office. With this conditions, orders from China take longer to be delivered. This possibly be 6- 8 weeks from the time it arrives to Hungary!
Send your request in case of LA/ RR/ ECSC00AARO/ PNLUC parcel tracking number
Important informations! When your tracking number starts LA/ RR/ ECSC00AARO/ PNLUC you received a Full-Tracked parcel tracking service. In the part of this service you will be able to track you parcel all the way from the dispatch to the delivery. According to the delivery time this is the fastest service. Parcel delivery may take longer if your order has been removed by customs. At that point our company have no say to speed up the process and can NOT promise a valid delivery date. If your tracking number begins LA, RR, PNLUC than your delivery service provider is the local Post Office, or when your tracking number begins ECSC00AARO your delivery specialist will be the Fan Courier. For more delivery information please contact your service provider.
Send your request in case of PBLUC parcel tracking number
Important informations! When your tracking numberbegins PBLUC you received a payment at delivery parcel tracking service that means customer needs to pay the value of the parcel at delivery. In the part of this service you will be able to track you parcel all the way from the dispatch to the delivery. According to the delivery time this is the fastest service. Parcel delivery may take longer if your order has been removed by customs. At that point our company have no say to speed up the process and can NOT promise a valid delivery date. If your tracking number begins LA, RR, PNLUC than your delivery service provider is the local Post Office, or when your tracking number begins ECSC00AARO your delivery specialist will be the Fan Courier. For more delivery information please contact your service provider.