It is of great importance to us that our customers’ opinions are heard. Should you have a question, inquiry or problem, we request that you contact us in writing by filling in our forms. We will do our utmost to respond and resolve your inquiry as soon as possible. Please report a problem, question or request to our customer service only once, as this will greatly speed up the time it takes to process your case.
Thank you for your cooperation!
UC parcel inquiry form
UB parcel inquiry form
ECSCCA parcel inquiry form
LA parcel inquiry form
PNLUC parcel inquiry form
ECSC00AA parcel inquiry form
ECSC00AAGR parcel inquiry form
RR parcel inquiry form
Before filling out our form, please read the following useful information about packages starting with UC
After arrival at the Post Office, they are delivered to a letterbox based on the address data on the package (in a non-registered manner), or they ensure collection at a local post office if the size does not allow for delivery to the letterbox. At the post office, you can personally ask in the escrow management if there is a letter/package received to your name and address, they cannot help based on the UC package ID.
From when can the package be searched at the local post office?
If the shipment has arrived in the destination country, you can search for the shipment at the delivery post office of the address. If the status of the package changes to “Arrived at local delivery center”, the package can be searched from the following 10th day.
What do you need to know about identification shipments with the beginning UC?
The delivery service associated with the UC ID shipment is a so-called semi-tracked service. In this case, the last tracking event is the arrival of the parcel in the destination country, so the parcel must be searched for at the local post office of the address. We would like to inform you that there is no record of the shipment with the UC identification, it cannot be found in the tracking system of the national post office of the destination country. The delivery method of the parcel does not include tracking within the given country.
How long does the post office store the package?
The post office stores the items for a specified period, after which they are returned to the sender. Please inquire about the exact storage time at your country’s national post office.
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered.
In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
After arrival at the Post Office, they are delivered to a letterbox based on the address data on the package (in a non-registered manner), or they ensure collection at a local post office if the size does not allow for delivery to the letterbox. At the post office, you can personally ask in the escrow management if there is a letter/package received to your name and address, they cannot help based on the UB package ID.
From when can the package be searched at the local post office?
If the shipment has arrived in the destination country, you can search for the shipment at the delivery post office of the address. If the status of the package changes to ” Received by local delivery company “, the package can be searched from the following 14th day.
What do you need to know about identification shipments with the beginning UB?
The delivery service associated with the UB ID shipment is a so-called super economy service. In this case, the last tracking event is the arrival of the parcel in Hungary, so the parcel must be searched for at the local post office of the address. We would like to inform you that there is no record of the shipment with the UB identification, it cannot be found in the tracking system of the national post office of the destination country. The delivery method of the parcel does not include tracking within the given country.
How long does the post office store the package?
The post office stores the items for a specified period, after which they are returned to the sender. Please inquire about the exact storage time at your country’s national post office.
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered.
In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
After arrival at the Post Office, they are delivered to a letterbox based on the address data on the package (in a non-registered manner), or they ensure collection at a local post office if the size does not allow for delivery to the letterbox. At the post office, you can personally ask in the escrow management if there is a letter/package received to your name and address, they cannot help based on the ECSCCA package ID.
From when can the package be searched at the local post office?
If the shipment has arrived in Hungary, you can search for the shipment at the delivery post office of the address. If the status of the package changes to “Arrived at local delivery center”, the package can be searched from the following 7th day.
What do you need to know about identification shipments with the beginning ECSCCA?
The delivery service associated with the ECSCCA ID shipment is a so-called semi-tracked or siper economy service. In this case, the last tracking event is the arrival of the parcel in Hungary, so the parcel has to be searched for at the local post office of the address. We would like to inform you that there is no record of the shipment with the ECSCCA identification you have provided, it cannot be found in the tracking system of the national post office of the destination country. The delivery method of the parcel does not include tracking within the given country.
How long does the post office store the package?
In the case of international shipments arriving in Hungary from abroad, up to 15 working days from the day following the day of arrival at the postal service point.
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered.
In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
What do you need to know about identification shipments with the beginning LA?
The delivery service associated with LA ID is a so-called Global Prime. Prime letters are shipments without value declaration and recommended additional services, for which tracking is (limited) provided until the delivery attempt or delivery. The delivery service associated with are so-called International Global Mail Economy items. These shipments have full tracking.
How long does the post office store the package?
The post office stores the items for a specified period, after which they are returned to the sender. Please inquire about the exact storage time at your country’s national post office.
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. The delivery service associated with LA..parcel number, the foreign post offices do not perform data changes, complaint handling, or package searches for our company, so in all cases, assistance should be requested from the customer service of the national post office.
If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered. In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
NTC Logistics. In the case of data changes, delivery information, or consultation regarding delivery, please consult with our delivery partner. https://www.ntclogistics.me/kontakt.php
Where should I report if only part of the products have arrived / the product is not of good quality / does not work?
If there is a problem with the product, it must be reported to the Sender or online store from which the product was ordered. The delivery companies are responsible for the delivery of the package, complaints about the ordered product or goods should be addressed to the Sender or online store.
What do you need to know about identification shipments with the beginning ECSC00AA?
The delivery service associated with ECSC00AA ID have full tracking. Before the package is delivered, the Recipient receives a notification via SMS. In case of unsuccessful delivery, the delivery will be attempted 2 more times. After 3 unsuccessful deliveries, the package will be stored for 3 weeks. During this time, you can apply for the package, and the courier company will deliver it at the agreed time.
How long does the post office store the package?
If the parcel has been delivered unsuccessfully three times, it is possible to apply for the package up to 3 weeks after the 3rd failed delivery. For more information, please contact NTC Logistics. https://www.ntclogistics.me/kontakt.php
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered. In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
The shipping company is ELTA Courier. For any data changes, delivery information, or shipping-related inquiries, please contact our shipping partner directly, provided that the status of your parcel is already visible in the ELTA tracking system: https://www.elta.gr/en/contact
Where should I report if only part of the products have arrived / the product is not of good quality / does not work?
If there is a problem with the product, it must be reported to the Sender or online store from which the product was ordered. The delivery companies are responsible for the delivery of the package, complaints about the ordered product or goods should be addressed to the Sender or online store.
What do you need to know about identification shipments with the beginning ECSC00AAGR?
Parcels with tracking numbers starting with ECSC00AAGR come with full tracking. If home delivery has been requested, the recipient will receive an SMS notification about the delivery. In case of a failed delivery attempt, the courier will make one more attempt. If the second delivery attempt is also unsuccessful, the parcel can be collected in person starting from the following day.
How long does the post office store the package?
If the package has been delivered unsuccessfully twice, the parcel can be collected at the post office responsible for the recipient’s address for 12 days from the day following the second failed delivery attempt. For more information, please ELTA Courier.https://www.elta-courier.gr/
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered.In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
Before filling out our form, please read the following useful information about packages starting with RR
VIA Post. In the case of data changes, delivery information, or consultation regarding delivery, please consult with our delivery partner. http://viapost.com.mk/
Where should I report if only part of the products have arrived / the product is not of good quality / does not work?
If there is a problem with the product, it must be reported to the Sender or online store from which the product was ordered. The delivery companies are responsible for the delivery of the package, complaints about the ordered product or goods should be addressed to the Sender or online store.
What do you need to know about identification shipments with the beginning RR? The delivery service associated with RR ID have full tracking.
Before the package is delivered, the Recipient receives a notification via SMS. In case of unsuccessful delivery, the delivery will be attempted 2 more times. After 3 unsuccessful deliveries, the package will be stored for 3 weeks. During this time, you can apply for the package, and the courier company will deliver it at the agreed time.
How long does the post office store the package?
If the parcel has been delivered unsuccessfully three times, it is possible to apply for the package up to 3 weeks after the 3rd failed delivery. For more information, please contact VIA Post. http://viapost.com.mk/
What happens if the package is not received on time?
If the parcel is not received on time and its storage period expires, it will be returned to the Sender. If a shipment is returned, our company cannot track the shipment, we cannot see the status of the returned package, and therefore restarting the delivery process is not possible. The product must be reordered. In this case, you must notify the online store that your parcel has been returned and a refund will be made in accordance with the terms and conditions of the online store.
